Our Indooroopilly Store has moved. Find us on level 2 next to David Jones.
We place great value on our customer satisfaction.
You may contact us at any time using the contact details listed below:
Please provide us with your order or receipt number (where applicable) along with your enquiry.
Call us during Monday to Friday 9am to 4pm AEDT
Australia: P. 07 38444 727
You can also email us using the email link below and our Customer Service team will reply to you within one business day.
email orders@dogstar.com.au
FREE SHIPPING ON ALL AUSTRALIAN ORDERS OVER $200
How much does delivery cost within Australia?
Any order over $200 within Australia will benefit with FREE SHIPPING!
All orders less than $200 will incur a $10 flat rate.
EXPRESS SHIPPING Now available
Any order over $200 within Australia - $10
All orders less than $200 - $15
Express shipping 1-2 business days once orders are dispatched.
INTERNATIONAL
dogstar ships to all countries but during this current situation not all countries can process an order through our website. If you are having troubles with international shipping, please contact us with your order details and we can arrange alternative carrier options.
The system online postage calculator will precisely calculate shipping costs in accordance with current local pricing.
It will advise you of total cost before purchase.
International Pricing Estimates - (NZ is much cheaper than below estimates)
International 0.0kg – 0.5kg $25.00 AUD
International 0.5kg – 1kg $35.00 AUD
International 1kg – 1.5kg $50.00 AUD
International 1.5kg – 2kg $60.00 AUD
International 2kg – 3kg $75.00 AUD
International 3kg – 4kg $100.00 AUD
In extremely rare cases, some customers may be charged import duties by their country's customs department. In this case, the customer will be responsible for any extra charges or duties. Please check with your local customs office before you decide to purchase.
RETURNS
Please wait to receive confirmation from us.
dogstar will not be responsible for missing items returned without tracking.
Post your item/s back (trackable parcel) to the address below:
ATT: dogstar returns
92 Ernest St
South Brisbane
QLD 4101
Please note - We are more than happy to cover the cost of shipping when sending the first replacement garment. Should you wish to return it for another garment a second or third time, the postage costs will need to be paid for, or a return trackable satchel supplied.
