Shipping and Returns

 

FREE SHIPPING ON ALL AUSTRALIAN ORDERS OVER $250

 

How much does delivery cost within Australia?

Any order over $250 within Australia will benefit with FREE SHIPPING!

All orders less than $250 will incur a $10 flat rate.

 

EXPRESS SHIPPING Now available

Any order over $200 within Australia - $15

All orders less than $200 - $18

Express shipping 1-2 business days once orders are dispatched.

 

INTERNATIONAL

dogstar ships to all countries but during this current situation not all countries can process an order through our website. If you are having troubles with international shipping, please contact us with your order details and we can arrange alternative carrier options.

 The system online postage calculator will precisely calculate shipping costs in accordance with current local pricing.

It will advise you of total cost before purchase.

International Pricing Estimates - (NZ is much cheaper than below estimates)

International  0.0kg – 0.5kg  $25.00   AUD 
International  0.5kg – 1kg     $35.00   AUD 
International  1kg  – 1.5kg    $50.00   AUD 
International  1.5kg – 2kg     $60.00   AUD   
International  2kg  – 3kg       $75.00   AUD 
International  3kg  – 4kg       $100.00 AUD

In extremely rare cases, some customers may be charged import duties by their country's customs department. In this case, the customer will be responsible for any extra charges or duties. Please check with your local customs office before you decide to purchase.

 

RETURNS

 

 

We want your online shopping experience with dogstar to be an enjoyable one.  You can shop with confidence, as we are happy to accept returns for all online purchases (except face masks and earrings.)

Full-priced items can be returned for exchange, store credit (valid for 36 months) or a refund (minus initial shipping fee). Items must be received within 7 days of initial delivery date. 

Sale items can be returned for exchange or store credit (valid for 12 months). Refunds are not available for sale items. 
Due to health and safety issues we are not able to accept returns of face masks or earrings. Thank you for your understanding regarding this matter.

All returned items must be in original condition: unworn, with tags attached, free of perfume and pet hair. If the item is not in salable condition, a dry cleaning fee may be applied, or the return may not be accepted. 

Please contact our customer service team at :

orders@dogstar.com.au, listing your order number, name, items to be returned, outcome requested and reason for return.

Please wait to receive confirmation from us.

dogstar will not be responsible for missing items returned without tracking.  

Post your item/s back (trackable parcel) to the address below:

ATT: dogstar returns


484 Ipswich Rd

Annerley

QLD 4103

Please note - We are more than happy to cover the cost of shipping when sending the first replacement garment. Should you wish to return it for another garment a second or third time, the postage costs will need to be paid for, or a return trackable satchel supplied.