FREE SHIPPING FOR ALL AUSTRALIAN ORDERS OVER $150

How long does delivery take?

WITHIN BRISBANE, AUSTRALIA.

POSTED FOR DELIVERY	ESTIMATED DELIVERY BY BUSINESS DAYS
WITHIN METROPOLITAN AREAS OF CAPITAL CITIES	1 DAY
BETWEEN METROPOLITAN AREAS OF CAPITAL CITIES	2 DAYS
BETWEEN RURAL AREAS	2 DAYS

 

 

 

 

TO OTHER STATES

POSTED FOR DELIVERY	ESITMATED DELIVERY BY BUSINESS DAYS
BETWEEN METROPOLITAN AREAS OF CAPITAL CITIES	2 DAYS
BETWEEN METROPOLITAN AREAS OF CAPITAL CITIES AND RURAL LOCATIONS	3 DAYS
BETWEEN RURAL LOCATIONS	4 DAYS

 

How much does delivery cost within Australia?

Any order over $150 within Australia will benefit with FREE SHIPPING!

For all orders less than $150:

Standard parcel $10

 

 

INTERNATIONAL

dogstar ships to most countries.

 

The system online postage calculator will precicely calculate shipping costs in accordance with current local pricing.

It will advice you of total cost before purchase.

International Pricing Estimates -

International 0.0kg – 0.5kg   $25.00 AUD 
International 0.5kg – 1kg      $35.00 AUD 
International   1kg  – 1.5kg   $50.00 AUD 
International 1.5kg – 2kg      $60.00 AUD   
International   2kg  – 3kg      $75.00 AUD 
International   3kg  – 4kg      $100.00 AUD

 

 All international parcels are trackable.

 

 How can I track my order?

Check your order status by logging in to your account.

Once your order is shipped, you will receive an email containing a tracking ID number and link to the carrier's website.

Click on the link to follow your order's journey.

You may also find order updates under the My Account link here

 

 

RETURNS

All returns must be made within 7 days upon receiving order.

How do I return an item?

1. Email orders@dogstar.com.au, listing your order number, name, items to be returned and reason for return.
2. Wait to receive a confirmation from us.
3. Post your item back (in a trackable parcel) to the address below:

ATT: dogstar returns
1 Burke Street,
Woolloongabba, QLD, 4102

AUSTRALIA

 

Alternatively, bring the item back to any dogstar boutique

         

What if I have changed my mind about an item?

Send your item back to us within 7 days for a store credit or exchange. Items must be in their original condition with all original tags still attached.

 

Have you received my return?

Returns take 2-5 business days to reach us. Once received, it will be processed within 1-3 business days. 
To follow up on your return, email us at orders@dogstar.com.au

When filling out the returns form, select Returns and include the order number of the item you returned.

Upon us receiving your return, a confirmation email will be sent to you.

Tip! For us to safely track your return parcel's journey back to us, please drop your return off at any Australia Post office.

All returns must be sent in a trackable satchable provided by Australia Post.