We want your online shopping experience with dogstar to be an enjoyable one. You can shop with confidence, as we are happy to accept returns for all online purchases.
Full-priced items can be returned for exchange, store credit (valid for 36 months) or a refund (minus initial shipping fee). Items must be received within 7 days of initial delivery date.
Sale items can be returned for exchange or store credit (valid for 12 months). Refunds are not available for sale items.
All returned items must be in original condition: unworn, with tags attached, free of perfume and pet hair. If the item is not in salable condition, a dry cleaning fee may be applied, or the return may not be accepted.
Please contact our customer service team at :
firstname.lastname@example.org, listing your order number, name, items to be returned, outcome requested and reason for return.
Please wait to receive confirmation from us.
dogstar will not be responsible for missing items returned without tracking.
Post your item/s back (trackable parcel) to the address below:
ATT: dogstar returns
Unit 5 / 142 Tennyson Memorial Avenue,
Tennyson . QLD 4105
Please note - We are more than happy to cover the cost of shipping when sending the first replacement garment. Should you wish to return it for another garment a second or third time, the postage costs will need to be paid for, or a return trackable satchel supplied.