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returns

We want your online shopping experience with dogstar to be an enjoyable one.  You can shop with confidence, as we are happy to accept returns for all online purchases. 
Full-priced items can be returned for exchange, store credit (valid for 12 months) or a refund (minus initial shipping fee). Items must be received within 7 days of initial delivery date. 
Sale items can be returned for exchange or store credit (valid for 12 months). Refunds are not available for sale items. 
All returned items must be in original condition: unworn, with tags attached, free of perfume and pet hair. If the item is not in salable condition, a drycleaning fee may be applied, or the return may not be accepted. 
Please contact our customer service team at :
orders@dogstar.com.au, listing your order number, name, items to be returned, outcome requested and reason for return.

Please wait to receive confirmation from us.

 dogstar will not be responsible for missing items returned without tracking.  

Post your item/s back (trackable parcel) to the address below:

ATT: dogstar returns
Unit 5 / 142 Tennyson Memorial Avenue, 

Tennyson 

QLD 4105